Everything about the ordering process was excellent. The problem started once I got the machine and it stopped working after 5 days. They did try to troubleshoot. But they wanted me to do things that were very involved. Like oil gears. And eventually offered to send a motor, saying I'll need to pay custom fees. And they'll train me to install it. All of this after only 5 days. In the end I spent almost $1,000 and after opening a dispute this vendor only wanted to give me $150. They never even apologized for all the inconvenience. Never. Worst experience ever on Alibaba. Now I spent a fortune ordering another machine to ship urgently via air. I do not recommend this company.
Réponse du fournisseur :
Dear Customer , Sorry for the unhappy .
Our Factory has done all we could to fix the machine and make you feel better .
1. Before machine ship out to you , we did at least 2 times machine quality and function test . and showed you the test video and pictures .
2. For equipments , problems happen sometime,It is inevitable. Our engineer has checked the machine and suggest to change the motor, so that the machine could work fine again.
3. You expressed that you have busy work, and not sure can handle the motor change thing. We took that into consideration ,so we agreed to pay extra refund USD 150 to you , so that you could find a engineer local to change motor.
4. And we are the Golden membership in Alibaba,so , Also Alibaba side pay Refund you extra USD 300 , as compensation for your lose .
So , total your side got USD 450 , while the machine price is USD 540, we almost refund 83.3% for you .
Hope this way could help you to find engineer to fix the machine Soon .
Best Regards
20 Mar 2024